A well-optimized agent provides faster, more accurate responses and happier customers. Here's how to keep your agent performing at its best.
Knowledge Quality
The #1 factor in agent performance is knowledge quality. Follow these guidelines:
- Be specific: "Returns are accepted within 30 days" is better than "We have a return policy."
- Be complete: Cover all aspects of common questions.
- Be current: Remove outdated information immediately.
- Be organized: Group related facts together.
Response Speed Optimization
To improve response times:
- Use concise knowledge: Shorter facts are retrieved faster.
- Choose faster models: GPT-3.5 is quicker than GPT-4.
- Enable caching: Common questions get cached responses.
Accuracy Optimization
To improve answer accuracy:
- Review low-confidence answers: Check your agent's uncertain responses.
- Add clarifying facts: If answers seem incomplete, add more detail.
- Remove conflicts: Contradictory facts confuse your agent.
Regular Maintenance
Schedule regular check-ups:
- Weekly: Review chat logs for unanswered questions.
- Monthly: Audit your knowledge base for outdated info.
- Quarterly: Analyze conversation trends and adjust.